Effective Date:2 Jan 2025 At PKPL Entertainment Private Limited, we strive to provide a fun and fair gaming experience. Please read our refund policy carefully before making any purchases or participating in real money games.

1. Free Games

Most of our games are free to play and do not require any purchase. For these games:

• No payment is necessary to access core gameplay. 

• Therefore, refunds do not apply to free content. 

2. Real Money Games / Cash Tournaments

For games involving real money:

• All entry fees, deposits, and winnings are final. 

• Once a cash tournament is joined or a prediction is submitted, no refunds can be issued, regardless of the outcome. 

• Refunds may be considered only in cases of: 

• Technical issues that prevented proper gameplay 

• Accidental double charges 

• Unauthorized transactions 

To request a refund in such cases, please contact us at support@pkplentertainment.com with:

• Your user ID or registered email 

• Date and amount of the transaction 

• Description of the issue 

We will review your request and respond within 7 business days.

3. In-App Purchases (if any)

If you made a purchase via:

• Google Play Store: Refunds are subject to Google’s refund policies. Please visit Google Play Refunds to request. 

• Apple App Store: Apple manages all refunds for iOS purchases. Please visit Apple Support for assistance. 

We cannot issue refunds for purchases made through app stores directly.

4. Fraud or Abuse

We reserve the right to deny refund requests if we detect fraud, abuse, or violation of our Terms and Conditions.

5. Contact Us

For all refund-related questions or to raise a request, reach us at: PKPL Entertainment Private Limited Email: support@pkplentertainment.com Website: www.pkplentertainment.com